Frequently Asked Questions

  1. How can I contact you?
  2. What does “royalty free” mean?
  3. Do you license footage as bundled catalogs or individual clips?
  4. Are your clips and catalogs only in high definition?
  5. If I decide to get the full collection after purchasing a clip, will my order be refunded?
  6. Can I get a copy of the receipt?
  7. What specifications are required for the clips to be considered for licensing?
  8. How will I be paid for my content supply?
  9. What is the difference between “exclusive” and “non-exclusive” contracts?
  10. I am interested in becoming a content provider. How do I do it?

Answers...

  1. How can I contact you?

    Click on the Contact Us link in the Customer Service menu.

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  2. What does “royalty free” mean?

    “Royalty free” means that the license purchased allows the footage to be used, under our terms and conditions, repeatedly and over time without incurring additional fees or costs. No renewal of license is necessary. Please see our Terms and Conditions for specific usage rights of clips or catalogs which you purchased.

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  3. Do you license footage as bundled catalogs or individual clips?

    Footage is licensed both in clips and in catalogs. Discount policies are available for purchasing in catalogs or large clip volumes.

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  4. Are your clips and catalogs only in high definition?

    BigfootHD offers clips and catalogs in total of size different flavors including to high definitions. 1. 1920x1080 Full HD 2. 480x270 16-by-9 QuickTime 3. 720x486 NTSC 4. 320x240 Low-Res NTSC 5. 720x576 PAL 6. 320x420 Low-Res PAL Please contact info@bigfoothd.com for other needs.

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  5. If I decide to get the full collection after purchasing a clip, will my order be refunded?

    All purchases are non-refundable. However, a full catalog may be purchased with the cost of the clip subtracted from the full amount within 72 hours of purchase. After 72 hours from the time of purchase, the catalog must be paid in full. Please contact info@bigfoothd.com for specific questions about your order.

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  6. Can I get a copy of the receipt?

    Please find printable sales receipt under the purchase history of your account. More information will be posted about this later.

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  7. What specifications are required for the clips to be considered for licensing?

    All clips must be in high definition with 1920x1080 aspect ratio. They must be noise free and contain no third party trademark. Clips which exhibit human models with distinguishable facial features or recognizable identity will require model release for legal reasons. BigfootHD applies high filtering standards to ensure the quality of our products, so each clip will be reviewed and approved by our Product Administrator before it can included into our product line.

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  8. How will I be paid for my content supply?

    Depending on the terms of the contract, content providers are paid by a certain commission rate as their supplied clips or catalogs are licensed. The commission rates may vary depending on exclusivity of the contract and the contents themselves. At the end of each month, the total number of licenses generated from your content supply is tallied. Then a check for your commission reward will be sent to you by mail with your sales report.

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  9. What is the difference between “exclusive” and “non-exclusive” contracts?

    Under the terms of “exclusive” contracts, the content providers will receive a premium in their commission rate which results in higher returns. The tradeoff is that the same video assets listed under the provisions of the contract are prohibited to be licensed or shared with another organization or entity in the effective duration of the contract. “Non-exclusive” contracts place no such restrictions on the content providers, but result in less returns.

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  10. I am interested in becoming a content provider. How do I do it?

    Please contact info@bigfoothd.com with information regarding your high definition video assets and your desired licensing terms. A representative will contact you within 24 hours and provide further instructions. Each clip needs to be reviewed and approved by our Product Administrator for size, file type, quality and copyright before a contract can be drafted. Only then will the footage be cataloged into the database and posted on the web for licensing.

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